FAQ

1. Where can I view the calendars of FysioGrow team members to book an appointment?

You can view our therapists’ calendars via the page https://fysiogrow.nl/en/appointment/. Choose a location, date/time and fill in your contact details. For the first appointment (screening, intake and assessment), choose a time with 2×25 minutes available. We need that time to get everything done.

2. I have tailbone pain and would like to book an appointment to get it treated.

The therapist at FysioGrow who treats tailbone pain is Daan Lansdorp. You can read more about the treatment of tailbone pain on the page https://www.fysiogrow.nl/en/tailbone-pain/

3. How does the complaints procedure work if I have a complaint?

First discuss your problem with your own physiotherapist. You may already be able to sort it out together if you say what you’re unhappy about, or what you’d like done differently at your next treatment. It’s best to make a separate appointment, so your therapist can take enough time for you. Together you can then look for a solution you’re both happy with.

If you find it hard to approach your physiotherapist directly, or you can’t sort it out together, you can contact a regional advice point of Zorgbelang Nederland near you. Zorgbelang Nederland works independently of the care providers and institutions in healthcare. They advise clients by phone or email about patient rights and complaint procedures.

For more information and the regional advice points: www.zorgbelang-nederland.nl or by phone on 0900 243 70 70 (€ 0,10 per minute).

You may have a serious complaint and want a ruling on it from the Complaints Committee the physiotherapist falls under. Or you can’t reach an agreement in your conversation with the physiotherapist. In that case you can formally submit your complaint to Klachtenloket Paramedici for occupational therapists and exercise therapists, www.klachtenloketparamedici.nl, and to the Secretariaat Klachtenregeling Fysiotherapie for physiotherapists. You can find more information about the complaints procedure here.

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